Desktop Support Engineer (12-Month Contract)

We are seeking a proactive and customer-focused Desktop Support Engineer to provide on-site and remote technical support for end-user computing environments. The successful candidate will be responsible for troubleshooting hardware, software, operating systems, mobility devices, and supporting IT infrastructure initiatives while ensuring high-quality service delivery across the organization.

Technical Support & Incident Resolution

• Provide Level 1 and Level 2 desktop support, with potential exposure to Level 3 troubleshooting activities
• Troubleshoot day-to-day hardware, software, and operating system-related incidents and service requests
• Diagnose and resolve issues across Windows and Apple environments
• Provide basic mobility support, primarily for iOS devices, with occasional support for alternative mobile platforms
• Support printing environments and basic network connectivity troubleshooting