Desktop Support Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Desktop Support Engineer.

Location(s): Scottsdale, AZ.



 

Description:

• Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues.


• Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.

• Experience in using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.


• Excellent customer service, verbal and written communication skills are a m...