Desktop Support Technician

Confidential · Burnaby, British Columbia, Canada

Location

Burnaby

Job Type

Contractor

Posted

March 23, 2026

Job Description

Job Title: Desktop Support Technician
Job Description
The Service Desk Technician II serves as an intermediate escalation point for Tier I technicians, resolving complex technical issues and supporting end-user hardware, software, and networking needs. This role bridges the gap between Tier I and Tier III support by handling tasks of moderate complexity and mentoring Tier I staff. The ideal candidate will possess strong problem-solving skills, a commitment to excellent customer service, and thrive in a dynamic, fast-paced environment.
Responsibilities
Provide second-level IT support for end-user incidents and service requests, including troubleshooting hardware, software, and networking issues.
Support end-user environments by configuring, deploying, and maintaining hardware, peripherals, and applications.
Maintain detailed documentation for issue resolutions and update knowledge base articles to improve team efficiency a...
        

Ready to Apply?

Submit your application for Desktop Support Technician at Confidential

Apply Now