Digital Customer Experience Analyst at Enercare

Shape the future of customer self-service with Enercare as a Business Analyst focusing on Digital Customer Experience. Collaborate with cross-functional teams to enhance digital platforms and customer satisfaction.
As part of Enercare in Markham, ON, this full-time role requires a skilled Business Analyst adept in Agile practices and digital platforms. You'll partner with technical and business stakeholders to translate needs into actionable requirements. Your contributions will ensure the development of user-centric solutions supporting ongoing operations and feature enhancements.
Key Responsibilities:
• Partner with stakeholders to define requirements and user stories
• Facilitate workshops for process mapping and scope definition
• Support backlog refinement and sprint planning activities
• Document current-state processes and functional requirements
• Collaborate with QA teams for system testing and UAT
Requirements:
• Bachelor’s degree in business, techn...