Digital Media Senior Associate - Customer Support - Dog Day

Position Overview

As the Digital Media Senior Associate you will provide support for external products such as AdWords (Search advertising) and Google Analytics. You will assist client employees and advertisers directly on campaign‑performance related issues, troubleshoot performance problems and help ensure our ad products deliver desired results.

Position Responsibilities

• Demonstrates effective, clear and professional written and oral communication
• Provides prompt and efficient service to customers and account managers, including appropriate escalation of issues
• Maintains a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time‑management skills and the ability to work independently while using departmental resources, policies and procedures
• Contributes to a positive team environment and proactively aids team mem...