Director, HR Shared Services

Position Summary

The Director of HR Shared Services leads the end-to-end HR Shared Services function, establishing a modern, scalable service organization that delivers a consistent, high quality employee experience globally. This role is a cornerstone of the company’s Workday transformation and broader evolution toward a Systemic HR operating model. 

The Director is accountable for building a high performing, AI enabled HR service organization that integrates self-service, automation, intelligent case management, and proactive support to our colleagues across 40+ countries globally. A core mandate of the role is to shift HR Shared Services from reactive ticket resolution to predictive, insight driven service delivery, strengthening HR’s credibility, maturity, and impact across the enterprise. 

Responsibilities:

HR Shared Services Leadership & Scope