Director, Member Services Team Leader

Join CAAT as Director of Client Services in Toronto, ON, utilizing a hybrid work setup. Lead efforts that redefine member experiences and enhance operational efficiencies within the pension sector.
As the Director of Client Services, your strategic oversight will direct the Member Care Centre and Retiree Services teams. You will be pivotal in implementing technology and processes that elevate service delivery standards. This role requires a leader who thrives in complexity and aims for high-impact results in member satisfaction.
Key Responsibilities:
• Develop strategic vision for service delivery enhancement
• Drive continuous improvement in member experience
• Inspire and develop high-performing teams
• Ensure compliance with pension legislation and policies
• Monitor and leverage performance metrics for improvement
Requirements:
• University degree paired with relevant professional designation
• Over 10 years of leadership in financial services
• Pro...