Director of Digital Technology & Solutions

Role Overview

The Director of Digital Technology & Solutions is responsible for defining and executing the IT service and platform strategy to align with overall business objectives. Serving as the primary Service Owner, this leadership role oversees IT service management, core system architecture, and enterprise-level programs to ensure service excellence, seamless project delivery, and high customer satisfaction.

This position leads resource and capability development within the Center of Excellence (CoE), manages financial performance (including annual business planning and cost control), and collaborates closely with stakeholders, the Project Management Office (PMO), and the Application Management Services (AMS) team to deliver high-quality, cost-effective IT services.

Key Responsibilities

Strategic IT Planning & Architecture

• Analyze business policy and direction to formulate a comprehensive IT strategy r...