Director, Operational Excellence – Modern Operations

**Overview**

Intuit’s Expert Network is the operational engine powering how millions of consumers and small businesses connect with the expertise they need to achieve financial confidence. Our Expert Network Services team operates at extraordinary scale — enabling $3B in services revenue, supporting approximately 50,000 experts and managers across a large, virtual workforce, and overseeing more than $1B in annual workforce spend.

The Modern Operations organization is the operational backbone of the Expert Network. We own the systems, processes, and people infrastructure that power how experts are sourced, deployed, enabled, and measured at scale — across a workforce that reaches 35,000+ at peak. Today, three previously separate functions — continuous improvement, business systems analysis, and intelligent process automation — are being unified under a single Director to close the gap between identifying operational waste and fixing it. This role is the connective tiss...