Job Description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Director of Technical Support is responsible for leading a global technical support organization that delivers world-class customer support for enterprise customers operating in complex SaaS and cybersecurity environments. This role provides strategic leadership, operational direction, and technical oversight to ensure the successful delivery of support services that drive customer satisfaction, product adoption, and long-term customer success.
The Director will lead and mentor highly skilled technical support teams across multiple regions, ensuring operational excellence, rapid incident response, and proactive customer engagement. This leader will establish clear priorities, accountability frameworks, and performance standards to ensure the support organization operates efficiently while maintaining the highest levels of customer experience.
As ...