Discovery & Operational Assessment Lead

Job Description
The Discovery & Operational Assessment Lead will conduct a 12-week diagnostic assessment of a multi-unit team within a telecommunications organization. The objective of the engagement is to develop a fact-based, actionable understanding of operational performance, cost drivers, and improvement opportunities across people, processes, technology, and governance.

The role is accountable for delivering an evidence-backed assessment, executive-level findings recap, and an actionable roadmap of recommendations to enable measurable efficiency gains and cost savings.

Key Objectives
Assess the effectiveness, efficiency, and scalability of the current operating model
Identify opportunities to enable cost efficiencies and productivity improvements
Evaluate alignment between work demand, roles, skills, and supporting technology
Provide leadership with clear, defensible insights and recommendations

Core Responsibilities
Process & Operatin...