Job Description
About the Role:
The Trust and Safety Operations Manager is responsible for overseeing the Disputes, Alerts, Data Pulling and other manual operations teams at Sift.
Some duties below as follows, but not limited to:
Ensure that Ops teams adhere to all customer SLAs Develop, implement, and maintain effective dispute management teams and programs to align with the Sift’s strategic needs Create and improve tools, procedures, and workflows that minimize risk, increase win rate and enhance customer experience Develop and analyze metrics to measure and improve the performance of the trust and safety operations team Coach and mentor operation team leaders with a focus on professional development and big-picture thinking Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team Partner with business stakeholders to buil...