DUCA Business Optimization Analyst Role

Join DUCA as a Business Optimization Analyst and lead initiatives to enhance operational excellence. Utilize your analytical skills to redesign processes that benefit both employees and members.
This full-time role requires collaboration with multiple business units to assess, analyze, and optimize existing processes. You will participate in strategic projects, utilizing your knowledge of financial services to create impactful solutions and improve member interactions.
Key Responsibilities:
• Facilitate discovery sessions with stakeholders
• Develop future-state process designs and user acceptance tests
• Collaborate with IT for implementation and defect resolution
• Prepare system-linked forms and communicate effectively
• Mentor new team members on process excellence best practices
Requirements:
• University degree in technology or business
• Minimum of 5 years in a process improvement role
• Familiarity with banking operations is preferred
• Exper...