Location
cape town
Job Type
Full-time
Posted
July 13, 2026
Job Description
Position Overview
The Duty Manager is responsible for the guest experience at the hotel, to ensure unforgettable moments are created. This could be regarded as enhancing experiences and/or the implementation of recovery plans for missed opportunities. The Duty Manager is also regarded as the link between guests and agents while staying at the hotel. The Duty Manager has the responsibility to act as guidance for other department Managers when related to guest experience and in the event of risk or crisis management.
Key Responsibilities and Duties
Has a thorough knowledge of the hotel outlets, facilities and services
Ensures the corrective action of guest complaints by the implementation of recovery plans
This starts by immediate acknowledgment and resolution with 24 hours
Has the responsibility to maintain and improve guest experience in all areas of the hotel
Building and improving relationships with agents and welcome back guests
Has the responsibility...
The Duty Manager is responsible for the guest experience at the hotel, to ensure unforgettable moments are created. This could be regarded as enhancing experiences and/or the implementation of recovery plans for missed opportunities. The Duty Manager is also regarded as the link between guests and agents while staying at the hotel. The Duty Manager has the responsibility to act as guidance for other department Managers when related to guest experience and in the event of risk or crisis management.
Key Responsibilities and Duties
Has a thorough knowledge of the hotel outlets, facilities and services
Ensures the corrective action of guest complaints by the implementation of recovery plans
This starts by immediate acknowledgment and resolution with 24 hours
Has the responsibility to maintain and improve guest experience in all areas of the hotel
Building and improving relationships with agents and welcome back guests
Has the responsibility...