E-Commerce Customer Service Associate

Kareila Management Corporation · taguig, metro manila, Philippines

Location
taguig
Job Type
Full-time
Posted
June 10, 2026

Job Description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

Life Insurance, HMO

Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

  • Manage all member and non-member inquiries regarding online and in-club purchases nationwide across voice and non‑voice channels (call, chat, email, social media).
  • Assist website/app users with online account creation, order placement, payment processing, and delivery tracking for S&R online orders.
  • Schedule online orders and provide prompt communication regarding any order‑related inquiries or concerns.
  • Apply effective problem‑solving skills to resolve online shopping issues and concerns (product, order, payment) to mitigate returns and refunds.
  • Escalate high‑risk or complex cases (e.g., legal, regulatory, or PR‑sensitive) to the Custo...

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