E-commerce Customer Service Manager

Descripción y detalle de las actividades
**_ ABOUT US:_**
We’re a rapidly expanding e-commerce brand passionate about quality products and unforgettable customer experiences. As we scale, we’re looking for a proactive and strategic Customer Service Manager to lead support operations and serve as a vital link to our executive team.
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ROLE OVERVIEW:_**
This role combines team leadership, tactical execution, and high-level collaboration. You’ll guide daily customer service workflows while actively communicating with company leadership to share insights, resolve pain points, and support broader business goals.
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KEY RESPONSIBILITIES:_**
- Lead and mentor the customer service team, promoting a culture of responsiveness and empathy
- Manage day-to-day operations across digital platforms with attention to efficiency and quality
- Build and optimize support systems using Shopify and return platforms; ShipStation experience a strong plus
- Collaborate closel...