Ecommerce Costumer Service – Mi Barcelona

Overview

Mi & Co Barcelona is a female fashion brand rooted in Mediterranean style, using natural fabrics and summer-inspired colors. The brand is expanding its digital presence and seeks a Community Manager to lead the online conversation and strengthen its community.

Responsibilities

• Grow and manage the Instagram and TikTok accounts, the two main channels.
• Collaborate with the Art Director to create content across the ecosystem – copies, visuals, reels, stories, and carousels.
• Respond to community interactions, including comments and direct messages, maintaining brand tone.
• Identify, evaluate, and manage collaborations with influencers and related profiles.
• Support product launch campaigns, collection releases, and special activations.
• Analyze metrics and report insights, turning data into actionable decisions.
• Manage e‑commerce sales and customer service on the online platform, acting as the br...