Job Description
We’re looking for an experienced and commercially focused E-Commerce Manager to take the lead on digital trading and customer journey optimisation for a design-led accessories brand. This is a pivotal role where you’ll own the end-to-end experience across UK, US, and Canadian website, maximising performance through data-driven decision-making, seamless merchandising, and a clear focus on conversion, engagement, and growth. You’ll report to the Marketing Director and work cross-functionally with Marketing, Merchandising, and Operations to ensure every touchpoint on the site drives value and reflects the brand’s vision.
You’ll manage daily site trading, lead promotional execution, and take ownership of CRO across key journeys using tools like GA4, Hotjar, and Shopify. From homepage updates to checkout optimisation, you’ll play a key role in building an intuitive, high-performing customer experience. You'll also lead A/B testing, oversee on-site search enhancements, and colla...