Electromega Technical Service Coordinator

Elevate your career with Electromega as a Technical Service Coordinator in Candiac, Quebec. This full-time role focuses on service call management and customer support in a thriving technical environment.
In this vital position, you'll report directly to the Vice President of Operations. Your responsibilities will include receiving and dispatching service calls, scheduling appointments, and tracking repairs. A primary focus is on producing estimates and managing service contracts, while also collaborating with the team to ensure high-quality service and customer satisfaction.
Key Responsibilities:
• Receive and dispatch service calls to technicians
• Schedule and plan appointments and service tasks
• Track repairs and manage parts (RMA)
• Create client estimates and follow up on invoicing
• Produce work orders and maintain service quality
Requirements:
• Minimum 3 years of dispatching experience
• Bilingual: fluent in French and English
• Proficient in ...