Enterprise Conversational AI & Contact Centre Transformation Architect

The Enterprise Conversational AI & Contact Centre Transformation Architect is a senior consulting and technology leadership role responsible for shaping and delivering enterprise customer experience (CX) transformation through modern Contact Centre platforms, Conversational AI, and Generative AI. The role operates at the intersection of business strategy, customer experience, and enterprise technology — translating executive ambition into deployable, secure, and commercially sound architectures. Partnering directly with C‑suite and senior business stakeholders, the Architect defines target operating models, technology roadmaps, and reference architectures, then provides hands‑on technical leadership across the full delivery lifecycle — from discovery and vendor selection through design, build, deployment, and hypercare. The role is pivotal in large‑scale, often multi‑country programmes and is expected to bring deep domain authority in omnichannel contact centre ...