Enterprise Support Specialist

Restaurant365 is a SaaS company disrupting the restaurant industry!
Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants.Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills.We're constantly evolving and improving to make sure we are and always will be Best in Class ... and we want that for you too!
The Enterprise Support Specialist provides high-touch support to Restaurant365's Enterprise and Strategic customers across the full R365 product suite and integrations.This role owns complex cases, supports customers after hours, and helps manage the Enterprise support queues through proactive work assignments and prioritization.How you'll add value:Customer & Case ManagementHandle complex Enterprise cases across all R365 product areas and integrations.Own customer communication from intake through resolution with clear, timely updates.Troublesh...