Environmental Contact Center Specialist

Job Description

AECOM is seeking qualified Call Center Support Specialists to support environmental sampling programs involving residential outreach and coordination. This role is responsible for serving as a primary point of contact for community members, ensuring clear, consistent, and compliant communication while coordinating scheduling and maintaining accurate records.

This position operates within a structured, compliance-driven environment where professionalism, attention to detail, and adherence to established protocols are critical.

Resident Communication & Call Handling

• Provide professional, clear, and empathetic communication with residents
• Explain environmental sampling activities in simple, non-technical terms
• Effectively manage sensitive or concerned callers with composure and professionalism

Scripted Messaging & Compliance

• Follow approved scripts, FAQs, and communication p...