Episode Experience Owner/ Architect

Hybrid - Taguig 3-5 Yrs Exp Bachelor Full-time

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Job Description

JOB QUALIFICATIONS:

• Has a strong background in customer experience design, product management or digital transformation ideally from telecommunications, digital or fast-paced consumer industries.
• Demonstrate strategic thinking, customer centric mindset and collaboration across multiple business units.

JOB RESPONSIBILITIES:

• Advocate for the customer by ensuring all initiatives align with the customer experience strategy.
• Define and optimize the episode experience by identifying pain points and improvement opportunities.
• Drive cross functional collaboration with product, marketing, IT,network and operations teams to enhance customer experience.
• Leverage insights and data to make informed decisions that improve customer touchpoints.
• Lead process improvements focused on simplification, digitiza...