Job Description
Overview
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Role
Everyday Banking Consultant in our Contact Centre Hub Business Unit will help our Australian customers with a variety of Retail, Cards and Digital Banking solutions, troubleshoot enquiries they may have, and provide information on other products or services that may be relevant. This role services customer requests and enquiries in a timely and effective manner, typically handling high volumes of routine enquiries. The key capability is effective customer servicing rather than requiring extensive knowledge of a specific process or policy.
Banking is changing and we’re changing with it, giving our people opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.