Executive, CRM, Data Analytics & Customer Experience #HMS

Position:
Executive, CRM, Data Analytics & Customer Experience Working Hours:
Monday: 8:30am - 6:30pm Tuesday to Friday: 8:30am - 6:15pm Salary:
$4,000 - $4,400 The Executive, CRM, Data Analytics & Customer Experience supports customer engagement initiatives across brands. The role focuses on CRM operations, customer feedback management, data accuracy, and customer experience improvement initiatives. The position plays a key role in enhancing customer satisfaction and loyalty through structured CRM processes, analytics, and cross-functional coordination. Key Responsibilities
Support ownership benefits and loyalty programmes, including partner coordination and customer onboarding Manage NPS (Net Promoter Score) and mystery shopping programmes identify gaps and follow up on improvement actions with relevant stakeholders Manage CRM and Customer Feedback Management (CFM) processes, ensuring timely logging, tracking, escalation, and resolution of cases in Salesforce Act as coord...