Executive Director, Customer Success (North Hemisphere)

**INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)**
**Job Overview**
This role will continue the transformation of our US, UK and Mexico Customer Success organization to develop and execute strategies to enhance customer satisfaction, loyalty, and retention by leveraging data, feedback, and customer insights to drive improvements to enhance the overall customer experience. The Executive Director, Customer Success is responsible for establishing a strong customer success function that takes accountability for driving the adoption, retention, and expansion of our customer base. Will lead a team of managers and individual contributors tasked with building strong relationships with customers and ensuring their needs are met throughout their entire journey with the company. This role is customer facing and will travel to customer sites.
**Responsibilities and Duties**
+ Responsible for developing and implementing a comprehensive regional Customer Success vision and stra...