Location
lahore
Job Type
Full-time
Posted
June 11, 2026
Job Description
Grade Level: L2
Location: Lahore
Last date to apply: 3rd June, 2026
What is ‘Expert Core Operations'?
- Handle and resolve complaints related to digital channels by coordinating with relevant stakeholders and ensuring timely end-to-end resolution
- Manage APC wallets in coordination with product owners
- Handle abusive caller complaints, conduct investigations, and prepare reports for PTA
- Identify application-level and CRM-level bugs/issues within digital channels and coordinate with Digital/Technology teams for permanent resolution through root cause analysis
- Maintain effective coordination with customers, product owners, and business partners for efficient issue handling and escalations
- Coordinate closely with the Team Lead/Manager on operational tasks, process improvements, and business value additions
- Ensure compliance with Service Level Agreements (SLAs) and ...