Facilities Engineer, NOC (Data Centre)

Job Summary You will manage 24x7 data center (DC) operations by responding to incidents, coordinating maintenance, and supporting customer requests to ensure continuous and reliable DC infrastructure performance. Responsibilities Respond to and manage incidents promptly, escalating to 2nd/3rd level support based on incident criticality, impact, and SLA requirements Lead Business Continuity Planning (BCP) exercises and act as the first-level incident responder Fulfill customer requests and manage systems such as the Electronic Visitation Management System Provide remote hands support including media management, visual inspection, device reboot, staging room tasks, physical connection/disconnection of HDDs, network cable testing, and insertion of fire SFPs Manage equipment movement, asset tagging, labeling, and tracking to maintain accurate inventory Perform shift duties to support continuous 24x7 DC operations Monitor all data center facilities infrastructure events to ensure normal ope...