Field Service Engineer

Job Description

Job Description SummaryThis highly visible customer facing & interacting role is a crucial step in the logistics applications delivery process. The Field Service Engineer (FSE) demonstrates and applies a broad knowledge of fundamental concepts, practices, and procedures of a particular area of specialization. FSE’s are primarily responsible for the installation, commissioning, and handover of Cognex designed systems and solutions to system integrators or direct end user customers. The FSE independently performs a full range of standard work, refers complex and unusual problems to more senior team members, but applies solid problem-solving skills to deal with most situations. Subsequent direct and customer acceptance testing, and as necessary diagnoses, troubleshooting and optimizations of the system are required to support operational handover of the system to the customer, at pre-defined acceptance levels common to the industry. Typica...