First Line ServiceDesk Engineer 24/7

First Line ServiceDesk Engineer 24/7

Location: Cape Town, South Africa

Role Overview

Ekco is seeking a motivated and customer‑focused 1st Line Service Desk Engineer to join our 24/7 Managed Services operation. As part of a global service delivery function, you will be responsible for delivering high‑quality technical support to customers around the clock.

You will handle incoming incidents, requests, alerts, and routine maintenance tasks, ensuring issues are triaged, resolved, or escalated appropriately. This role requires strong communication skills, ability to work independently during night shifts, and a proactive approach to system monitoring, security, and service quality.

This shift‑based role (4 days on / 4 days off) includes days, nights, weekends, and public holidays.

Day-to-day Responsibilities

• Receive and respond to incoming customer calls, emails, tickets, and alerts through ConnectWise.
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