Fleet Service Advisor

Answer all inbound calls to the Customer Service Centre within KPI
Ensure all warranty items are issued to correct suppliers within reasonable timescales.

An opportunity has arisen to join our team as a Fleet Service Advisor. Working within our Marshall Fleet Solutions (MFS) department.

You will be working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of a fleet service advisor is to provide excellent customer service.

​Your responsibilities' for this role:

Answer all inbound calls to the Customer Service Centre within KPI

Ensure all warranty items are issued to correct suppliers within reasonable timescales.

Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.

Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.

Update notes on system to reflect status of jobs and log any c...