Flight Support Specialist

The On-Site Support Specialist supports our airline client onsite at their office location.In this role, the On-Site Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our railway partner, and maintains a strong focus on providing professional, courteous, and friendly service to our valued customers.Essential Functions: _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._Total customer service to include but not limited to the following:- Serve as API's on-site liaison with the airline, providing support, guidance, and training.
- Process client requests received from the airline through the API Operations system.Assess all customer needs.All responses must be prompt, well-informed, accurate and professionally executed.
- Follow-up on all client requests and transactions.All tasks must be fully executed and client satisfaction is critical.
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