Location
singapore
Job Type
Full-time
Posted
July 09, 2026
Job Description
About The Team Our Regional Operations team—comprising Customer Service, Return & Refund, Listings, Warehouse, Logistics, Seller Operations, and Fraud—drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors key KPIs, analyses performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologies, and policies to optimise operations and enhance user experience. Job Description
- Monitor and mitigate potential fraud risks by analysing platform data to detect emerging fraud patterns (e.g., promotion abuse, payment fraud, account misuse) and translate insights into preventive and detective controls to reduce loss rates
- Drive Fraud Performance Management by defining and tracking key KPIs/KRIs (loss rate, detection accuracy, operationa...
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