French-speaking Technical Support Representative (MySQL)

We're partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform, to join their their team in Portugal, fully remote from anywhere.

Your Role

• Provide technical support in French (for customers) and English (for developers) via chat and voice channels
• Troubleshoot and resolve product-related issues using MySQL
• Collaborate with team members and escalate complex issues to the development team when necessary
• Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
• Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Your Qualifications

• Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
• Strong understanding...