Front Desk Agent (Franchise)

The franchised Trademark by Wyndham location in New York, New York is seeking a Front Desk Agent (Franchise) to join its team at the The Beekman Tower - Trademark Collection by Wyndham​.

**The Role**

The Hotel Front Desk Agent is responsible for providing excellent customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This position serves as the first point of contact for guests and plays a key role in ensuring a positive guest experience. Existing or new membership in the local 32BJ is required.

**What you'll do**

+ Welcome guests in a friendly and professional manner.
+ Process guest check-ins and check-outs efficiently.
+ Manage room reservations, cancellations, and modifications.
+ Answer phone calls and respond to guest inquiries.
+ Handle guest requests, complaints, and concerns promptly.
+ Maintain accurate guest records and payment information.
+ Process cash, credit card, and ele...