Front Desk Agent

Job Title: Front Desk Agent

Reports To: Front Desk Manager / General Manager

Job Summary:

The Front Desk Agent is the first point of contact for hotel guests and plays a key role in creating a welcoming and professional guest experience. This position is responsible for handling check-ins, check-outs, reservations, and guest inquiries while ensuring a high level of customer service.

Key Responsibilities:

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  Greet guests warmly upon arrival and provide efficient check-in and check-out service.

  
  


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  Manage reservations, cancellations, and modifications through the hotel's property management system (PMS).

  
  


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  Answer and direct incoming calls in a courteous a...