Front Desk Coordinator (Madrid)

About the Role

The Front Desk Manager owns each guest, follows up on experience, and offers seamless execution of premium service that is exceptional and memorable. As a Manager in the Guest Relations Department, the Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments, supporting proactive anticipation of every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership, organizational skills, and effective decision‑making abilities. Paying keen attention to detail, the Front Desk Manager is fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual takes full ownership of the Front Desk Team regarding all results, financial, development, training, and analytical aspects, including accountability of escalated guest interactions, guest sentiment following interaction, and the orderliness, emerge...