Job Description
Responsibilities:
Greet and welcome guests in a professional and friendly manner.
Handle guest check-ins and check-outs efficiently.
Address guest inquiries, requests, and concerns promptly and courteously.
Provide information about hotel facilities, services, and local attractions.
Manage and oversee the reservation system to ensure accuracy and efficiency.
Coordinate with other departments to accommodate special requests or needs.
Monitor room availability and work towards maximizing occupancy.
Train, supervise, and evaluate front desk staff.
Create work schedules and ensure adequate coverage.
Foster a positive and collaborative work environment.
Effectively communicate with other hotel departments to ensure seamless operations.
Relay important information to staff, such as changes in policies or procedures.
Address and resolve guest issues an...