Front Office Agent - Sheraton Milan San Siro

Marriott International · Milan, Lombardy, Italy

Location

Milan

Job Type

Full time

Posted

July 07, 2026

Job Description

POSITION SUMMARY
The resource will be part of the Front Office department and will perform the following tasks:
Welcoming customers
Assigning rooms
Providing information or assistance to customers
Managing reservations
Receiving and handling customer complaints
Analyzing and identifying customer needs
Receiving and sorting phone calls
Filling out forms and documents
Contacting the various departments of the facility to meet customer needs
Managing payments and customer data in line with company policies
Managing guest complaints and needs
 
PREFERRED QUALIFICATIONS
Education: High school diploma or . equivalent.
Related Work Experience: Related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
A fluent Knowledge of both Italian and English languages is required
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