Job Description
Creates 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
§ Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.
§ Performs other duties as required to provide ‘Yes I Can’ Genuine hospitality.
Provide employees with the information needed to perform their job effectively:
§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
§ Prioritises and assigns work.
§ Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.
Provides guests w...