FTTH Operations Manager

Job Description: FTTH Operations Manager

Location: Umhlanga - Durban

Duration: 12 months

Role Purpose

The Performance Insights Analyst is responsible for analysing operational performance, identifying trends, and providing actionable insights that improve customer retention, FTTH saves performance, and operational efficiency. The role partners closely with business stakeholders to deliver meaningful reporting, monitor key performance indicators, and drive continuous improvement initiatives through data-driven decision-making.

Key Responsibilities

• Performance Reporting
• Produce daily, weekly, and monthly operational performance reports.
• Analyse trends, KPIs, and performance metrics relating to FTTH Saves.
• Develop dashboards and reports to support operational decision-making.
• Generate tenure-based insights to support custome...