Global Helpdesk & End-User Services Leader

J.S. Held is seeking a Manager for Global Helpdesk & End-User Services in Bogotá, Colombia. This senior role involves overseeing and modernizing helpdesk operations while ensuring high-quality support across various regions.

The ideal candidate will have a strong background in technology leadership, effective communication in English, and a commitment to building a culture of excellence. Responsibilities include managing a multi-tier helpdesk team and turning user insights into actionable improvements.