Global IT Service Delivery Director at Saputo

Take the reins of global IT service management at Saputo as the Global Service Delivery Director. Your expertise will enhance operations and focus on continuous improvement across worldwide services.
As a key leader reporting to the Senior Vice President, you will define service management strategies and ensure North American sites receive vital support. You will oversee IT service performance, governance, and operational efficiency in a global capacity.
Key Responsibilities:
• Manage end-to-end IT service delivery performance
• Establish and govern global service delivery models
• Monitor and report on KPIs and service levels
• Lead governance for IT service management
• Act as escalation point for service issues
Requirements:
• Bachelor's degree in relevant fields
• 12+ years of IT service management experience
• Background in global CPG or food organizations
• Proven ability in vendor management and negotiations
• Solid leadership skills in div...