Global Service Desk Analyst

Job Description

GSD Support Line we enable our clients to get on with their working day by helping fix their IT problems, from password resets, setting up software on laptops and mobile devices, to more perplexing IT issues.

Preferred Skills

• Problem‑solving and analytical thinking skills
• Clear verbal and written communication
• Familiarity with service desk software and ticketing systems

Qualifications

• Graduate of any Bachelor's degree in any IT related courses
• 1–2 years experience working BPO contact centre as technical support
• Great technical and client support skills
• Fluent in spoken and written English
• Able to work on night shift

Responsibilities

• You will be the first line of support for Sun Life employees’ technical issues around the world.
• You will work as part of an IT support team, proactively coming up with solutions.