Job Description
GPS Helpdesk Team Lead - Manila, Philippines
Location: Philippines, Pasig – Tiendesitas
Job category: Human Resources
Language: English
Transcom is looking for talented individuals like you to join our awesome team! Be the next GPS - Helpdesk Team Lead for our Transcom Pasig site.
Join our Transcom Family as a GPS - Helpdesk Team Lead!
As the Team Lead for HR Helpdesk & Document Management, you are the engine room of our HR service delivery. Your goal is to transform employee support from a reactive ticketing function into a proactive, high‑efficiency machine. You will lead a team responsible for the first impression of HR, ensuring that every query is handled with precision, every transaction is documented, and our Tier 0 (Self‑Service) strategy continues to reduce friction for our global workforce.
Key Responsibilities
People Leadership and Team Management
- Provide strong leadership, coaching, mo...
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