Grants Transactions Processing Assistant, Associate

Job Description

Position Description: The Grants Transactions Processing Assistant, Associate is responsible for delivering high-quality customer service and operational support by responding to customer inquiries related to grant programs, model and program policies, technical issues, and program operations. This role requires the ability to independently analyze inquiries, apply established procedures, and provide accurate and timely resolutions using approved scripts, FAQs, User Guides, Knowledgebase Articles, and other authorized resources.

The Associate-level professional will support customer interactions across multiple communication channels, including phone, email, and live chat, whil...