Guest Experience Advisor

Guest Experience Advisor | Wolverhampton | £25,500

We are looking for a Guest Experience Advisor to join our Guest Experience function, with a dedicated focus on managing escalated guest complaints. This is a varied, customer-facing role which is key to delivering our company strategy to become the UK’s number one local pub company.

Acting as a primary point of contact for both guests and employees, you will play a vital role in ensuring an exceptional experience for all Marston’s guests. The role involves managing guest interactions, handling escalated complaints, addressing enquiries and resolving issues—while also providing guidance and supp...