Guest experience & hospitality operations lead

A hospitality venue in South Africa is seeking a skilled supervisor to manage staff and ensure exceptional customer service. The ideal candidate will have a diploma in Tourism or Hospitality Management, at least 3 years of relevant experience, and possess strong leadership and communication skills. Responsibilities include overseeing daily operations, addressing customer complaints, and ensuring compliance with health and safety regulations. The position requires flexibility to work shifts including nights and weekends.
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