Guest Experience Manager - Stoneridge Resort

Become the Guest Experience Manager at Stoneridge Mountain Resort with Hotel Equities in Canmore, AB. Focus on elevating guest satisfaction and leading a dynamic service team.

Looking for a qualified candidate with a minimum of two years in hotel management. You will manage the entire guest experience, oversee staff training, and develop service standards. Additionally, you’ll maintain open communication with operational leaders to guarantee exceptional service quality throughout the resort.

Key Responsibilities: • Facilitate room assignments and reservation management • Conduct daily team briefings and relay updates • Lead, train, and mentor guest service staff • Solve guest challenges and uphold service standards • Monitor guest satisfaction metrics and report findings

Requirements: • At least two years in hotel operations • Strong background in customer service • Exceptional interpersonal and communication skills • Ability to work under pressure with discr...