Guest Experience Specialist

Outsource Access · Manila, Metro Manila, Philippines

Location
Manila
Job Type
Full-time
Posted
June 06, 2026

Job Description

Job Description

This is a remote position.

What We Do

At Outsource Access, we help high-volume restaurant brands deliver seamless digital hospitality and top-tier guest experiences. We don't just process orders and push buttons—we make sure every catering quote, financial adjustment, and customer review drives loyalty and powers a flawless restaurant operation.

How You’ll Make a Difference

  • Engineering Flawless Catering Pipelines: You will be the mastermind behind our high-volume digital orders. By cross-verifying guest matrices, building precise quotes, and organizing omnichannel triggers in Zendesk, you turn complex reservation requests into perfectly executed, revenue-generating events.

  • Protecting the Brand’s Reputation: You are the frontline of guest satisfaction. Whether mapping metrics in Yext, depl...

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